Order FAQs

I selected expedited shipping during checkout. Why did I not receive my order in the allotted time frame?

Shipping days refer to shipping time only and do not include processing time. PLEASE ACCOUNT FOR PROCESSING TIME WHEN PLACING YOUR ORDER. Processing times generally take 3-5 business days* but may vary depending on the time of year. Shipping options are non-refundable once the order has been shipped.

*Processing time does not include Ultra Detail or Custom stamps. To check processing times for Ultra Detail or Custom stamps, please refer to the product page of the item you are looking to order.

Why am I receiving an error message when I attempt to checkout?

Please ensure all information entered for your billing and shipping address is correct. Double check your payment information to make sure there are no mistakes. Still experiencing issues? Please reach out to customer service through our LiveChat or email [email protected].

Do you ship internationally?

Yes! International shipping quotes are available during the checkout process. They do not include any import duties, fees and taxes, which may be assessed by local customs. All prices shown are based in US dollars.

What happens when one of my items is backordered?

While we try to maintain an accurate inventory on our website, there are times that items may run out of stock after the order is placed. Backordered items will ship out once available. If you no longer wish to receive the item and prefer a refund for the out of stock item, please contact [email protected] or reach out through our LiveChat to have the item cancelled and refunded to your original form of payment.

How can I place a custom stamp order?

We require all custom stamp orders to be placed through our website. Please use our Custom Stamp Page to upload your artwork.

*You must certify that you own the rights to or have permission to use submitted artwork. WE DO NOT OFFER DESIGN SERVICES AT THIS TIME.

My order is not showing in my account. Can I have the points added to my account?

In order to receive points towards our Artisan Rewards Program, you must be logged in at the time of placing your order to receive credit. Please make sure you are logged in at the time of placing your order to ensure points are received and added towards your total spend.

Can I cancel my order?

Once orders are placed there is no guarantee that we can cancel before the order is packed. If your request is seen before the order is prepared for shipping, we will cancel the order for a full refund. Once the order has been prepared to ship and has been assigned a label, it can no longer be cancelled.

How can I get my tax exempt status applied to my account?

If you are looking to place an order and are tax exempt, please email a copy of your tax exempt form to [email protected]. Please wait to receive confirmation that your account has been updated to tax exempt status prior to placing your order. Orders charged tax and placed before confirmation cannot be refunded for tax.

Can I add or take something off of my order after it’s been placed? Can I combine shipping on orders?

We will do our best to accommodate your request. If we see your request before your order is prepared for shipping, we will try our best to accommodate minimal order adjustments. To do so, please contact us at [email protected] or through our LiveChat. We do not guarantee any changes can be made prior to your order shipping.

I’ve received a duplicate stamp in my set. How can I go about getting a replacement?

Due to the nature of our packing process, occasional duplicate letters may be received in your set. If you have this issue, please reach out to customer service via [email protected] or our LiveChat. Please include: a picture of the duplicate letter, the place of purchase, and your current shipping address.

How long is shipping to where I am located?

Shipping rates and times vary depending on on location. Our orders ship out from our warehouse located in New York. For more information on shipping, please visit our shipping policy page. To find transit times, please visit our shipping partners websites for the most up to date transit times. Shipping services can be found at checkout.

My package arrived damaged/empty. Can you help me?

ImpressArt is not responsible for any damage, loss or theft of packages once the package leaves our warehouse.. We will assist in filing a claim for insured packages only (UPS). To begin a claim for an insured package please send images of the damaged package along with your order information to [email protected].

Can I sell my jewelry created with your stamps?

Yes! We are here to help you create beautiful jewelry and handmade keepsakes to make and sell. We happily encourage you to sell your handmade items using our designs!

Can I place a bulk order of blanks?

We offer multiple pack sizes of our blanks to accommodate every customer from our occasional crafter, to our serial stamper. If you are interested in placing an order for more than 10 gross of one blank shape, please email customer service at [email protected] with the item number, desired quantity, and date you are looking for delivery. Since these are treated as special orders, processing times will depend on availability. A 50% deposit will be collected at the time of confirmation.

I’d like to return my order. How do I go about doing so?

For more information on returning your items, please visit our “Return Policy” page. Please note ImpressArt is not responsible for return shipping charges and will only provide a return label in the case of damaged merchandise. If your item has been damaged, please email photos of your items to [email protected] for further instruction.

Do you offer wholesale discounts?

Our wholesale program is geared towards retailers selling high volume, unaltered products. In order to accommodate jewelry designers and artisans, we have created our Artisan Program which you will be enrolled into upon creating an account! For more information on our artisan program, check out our great discounts and perks on our Artisan Program Information page.

If you are a retailer interested in purchasing and reselling products, please fill out our Wholesale Application.